Saturday, March 24, 2012

Look at these goodies I received!

Remember my post about my Gesso Woes? I told you in subsequent posts about being contacted by a rep from Liquitex, apologizing for the problem and informing me they would be sending me some free replacement gesso. I also told you about meeting the rep at the NAEA convention vendor area, and even posted a photo of us together.

Well Friday a package arrived in my classroom, and the photo above shows what was in it!!!! Not one, but two bottles of gesso! I opened one up and tried it out and it is PERFECT. No rubbery lump this time, but rather a perfect consistency gesso with excellent coverage.

And if that wasn't enough, the package also included a sample set of colors of their new acrylic ink, which I tried out at the conference and loved. The inks, including metallics, are fabulous, and I think I am going to be very stingy and use these 6 little bottles of brilliantly colored ink myself. Hooray for Liquitex, and THANK YOU for following through and caring about the satisfaction of your customers. I will definitely continue to use Liquitex products.

8 comments:

  1. I LOVE THAT INK!!!!! it's so much fun to experiment with.. your students/you will love it!

    eva.
    evasuejane.blogspot.com

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    1. Hee hee hee - I don't think it's going to get near my students' hands. It's not really enough to share with a zillion kids, so I'm considering it a gift to ME for all the phone calls and aggravation getting the gesso problems solved. A pre-retirement gift, so to speak.

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  2. Good for you Phyl!!! Enjoy your little treasure.

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  3. Good for you for bringing the issue to the attention of Liquitex AND good for them for following through and making up for all the inconvenience. Enjoy it all:)))

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  4. Enjoy your goodies, Phyl! No one deserves it more than you for your perseverance in solving the problem and I'm sure Liquitex thanks you for discovering the problem.

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  5. Liquitex is awesome.. I've never had problems with them. That is the gesso I usually order and wow you hit the jackpot with those 2 big jugs! Those inks are also pricey so yay! How did they know that you were writing about their gesso?

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    1. I was surprised to hear that they regularly scan the internet for references to their products. Who knew!??

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  6. Phyl, I'm so happy for you! I love liquitex and it is good to know that their company is so kind and really listens!! A few weeks ago I opened a jar of black gesso for my own personal use and it was all molded through! What is in gesso that makes it do that I wonder?! Anyway, I bought it at Blick and they let me exchange the moldy container for a good one. . .Although I do admit I had to use a bit of the moldy gesso on one panel and it still worked fine (just smelled like high heaven and I had to use gloves and do it outside for fear of mold spores).

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